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We're happy to offer our customers an EXCLUSIVE PRESALE code for discounts on presale tickets and more! Use our code 412800 at checkout and get a SPECIAL DISCOUNT. Offer valid on our site only!

Frequently Asked Questions

 How do I know that my information is secure?

The checkout process on is secured by Control Scan. When a connection is secure, it means that all of your information is encrypted and can not be seen by any outside parties. To check whether or not you are on a secure page, check that the page URL says “https” - this means that you are on a secure page!


Do you ever share or sell private customer information?

Absolutely not!! A, we do not sell or share any customer information with anyone! All customer information is stored on our secure server (128 bit encryption).


Why are tickets listed for sale on above / below face value?

Tickets listed on our site are often priced lower than face value. While we are not always able to list tickets at such low prices, we do our best to offer our customers the best ticket prices, year round. However, prices to depend greatly on competition and demand within the secondary marketplace. We don't personally set the prices for tickets listed for sale on, but rather the prices are set by our third-party ticket broker partners. If you don't like the price you see, please check back again later as prices do change regularly - however, by waiting you risk losing the tickets altogether, especially for popular events!


How do I know my tickets are authentic?

We screen all of our third-party vendors carefully for security and legitimacy. All tickets sold on are also covered by our 100% money-back guarantee, ensuring that your tickets are authentic or your money back! Transactions on are also covered by credit card protection, and all orders made on our site are trackable by order number. If you want to know your order status, please give us a call!


What are's customer service hours?

Our Customer Service and Sales Department operates 7 days a week, from 7am-1am EST. Our website is live and updated 24/7!


What Ticketfast tickets, e-tickets, and paperless tickets?

Ticketfast tickets and e-tickets are electronic tickets that will be sent to you via email, for you to print out at home and bring to the event (some venues also accept e-tickets on a mobile device, but be sure to check with your venue before the event date!).

Paperless tickets are tickets that require you to meet the current ticket holder / broker at the venue on or before the event date to pick the tickets up in person. This is usually for security reasons, as some venues require the original ticket buyer to be there in person to pick up the tickets.


Why is there a service fee on my invoice?

We know that nobody loves service fees, and try our best to keep them to a minimum. However, all tickets listed on do have an accompanying service fee. This fee goes to us, and is our charge for the services we provide our customers, and what allows us to continue to operate and provide you access to such a large ticket inventory from reliable partners.


What is the difference between a ticket exchange and a ticket broker?

A ticket exchange is a registered, licensed company that offers a platform for customers to compare and purchase available tickets from countless different sources for each single event.

A ticket broker is the current ticket holder. All ticket brokers that partner with are licensed companies that are screened for security. Ticket brokers purchase select tickets for an event for the purpose of resale on a secondary marketplace / ticket exchange. This is legal, reliable, and legitimate, and a great way for customers to access exclusive and VIP tickets to a large variety of events!

Note! A ticket scalper is not a ticket broker. A ticket broker will have a valid business license and any other regional or national licenses required to operate as a registered company. None of the tickets listed on are held by ticket scalpers.


What is the Secondary Ticket Market and and how does it differ from a Primary Ticket Marketplace?

A primary marketplace is one where tickets are being sold for the first time. The tickets are sold at “face value”, meaning the price was set by the event provider. There is also often an additional fee that is charged on top of the face value price by the ticket marketplace. Ticketmaster is the best known example of a primary ticket marketplace.

A secondary marketplace is one where tickets are being resold. The tickets could have previously been bought from a primary marketplace, or they could be tickets that are available for sale only to ticket brokers (examples of this include pre-sale tickets or tickets from contracts with venues). is a secondary ticket marketplace.


What type of payment do you accept? accepts VISA, MasterCard, American Express, Discover, and any Debit/Bank card bearing one of these logos.


Are the prices shown per ticket or per pair of tickets?

All prices shown on our ticket pages are per ticket.


Will my seats be together?

We guarantee that your seats will be together as long as they are bought together, unless it is otherwise stated in your ticket details or on the checkout page.


Are there any returns, exchanges, or cancellations?

All sales made from online or by phone are final.

If the concert or event is postponed, the purchased tickets will be honoured for the new event date. If the concert or event is cancelled, we recommend that customers contact the third-party ticket broker listed on their invoice if they are not automatically refunded in 5-10 business days. Service fees are also refunded in the case of an event cancellation only. Any shipping charges are not refundable.

Please note that since is not the ticket vendor (and hence does not hold ticket inventory), we will not be able to issue you a refund in the event of a cancellation; this must be done by the ticket broker, which is listed on your invoice.


There are 48 hours or less remaining until my event; Can tickets still be delivered?

Ticketfast Tickets and E-Tickets can often be purchased and delivered to you via email mere hours before an event. However, if you are buying hard tickets (a.k.a. paper tickets), you need to leave a little more time for delivery. We offer overnight delivery ($20) and Express Saver delivery ($15) for most of the tickets sold on our site. Be sure you review any additional notes or exceptions that pertain to your tickets and their delivery before purchasing.


Can you combine shipping on multiple orders?

It is not always possible, but we will combine shipping on multiple orders if it is available. Please send us an email if you want orders shipped together and we will do our best to accomodate you.


When will my tickets ship?

Your tickets will ship on or before the listed Estimated Ship Date listed on the ticket page / in the ticket notes. Please be sure to review this before your purchase so you know when to expect them. We guarantee that your tickets will arrive in time for the event, or your money back!


Do my tickets come with a guarantee?

Yes! We have a 100% guarantee on every ticket sold from, online or by phone. We guarantee that your tickets will be authentic, will arrive on time, and that your seats will be together of ordered together - or your money back!

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